Refund and   ~

Returns Policy

For U.S. orders

If you’re not totally obsessed with your Makeupreborn.com purchase, return or exchange it free (no return shipping or handling fees) within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.

– When you return your purchase to  Makeupreborn.com by mail within 30 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s).

– Unfortunately, we can’t accept returns or issue refunds after 30 days.

Here's how to return or exchange your item(s)

01. Fill out the Returns + Exchanges form on the back of your order summary—use the top box for returns, the bottom box for exchanges. Place the completed form with your item(s) in the original  Makeupreborn.com packaging, or any well-padded envelope or box.

02. Create and print your FREE USPS return label here, and attach it securely to the package.

03. Seal up the box and drop it off anywhere in the U.S. mail!

Once you’ve created a return label and sent it back to us, you can track your return. Look out for an email confirmation—we’ll let you know when your return is received and processing!

Mail your returns to:

Makeupreborn.com Returns Department
Los Angeles CALIFORNIA CALIFORNIA City Of Industry 347 S. Stimson Ave, B Door.17, City of Industry, CA 91744

Any questions about your return? Give us a email us at

zhangmml108@gmail.com

For international orders

Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.

If you’re not totally obsessed with your Makeupreborn.com purchase, you can return it within 10 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 30 business days for the credit to appear on your account.

Send your item via traceable method to the following address:

MAIL YOUR RETURNS TO:

Makeupreborn.com Returns Department
Los Angeles CALIFORNIA CALIFORNIA City Of Industry 347 S. Stimson Ave, B Door.17, City of Industry, CA 91744

Sorry, we can’t accept COD deliveries.

Any questions about your return? Give us a email us at zhangmml108@gmail.com

 

Refunds

Once your return is received and inspected, we will email you to confirm receipt of your returned item and inform you of the approval or rejection of your refund.

  • Refund Processing Time
    If your refund is approved, we will process it within 2 business days.

  • Refund Transfer Time
    After processing, a credit will automatically be applied to your credit card or original payment method. Generally, the refund will be reflected in your account within 7 business days. Please note that delays may occur depending on your bank or payment platform’s processing time.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. First, check your bank account again.
  2. Then, contact your credit card company, as it may take some time before your refund is officially posted.
  3. Next, contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at zhangmml108@gmail.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.