Shipping policy ~

Thank you for choosing our products! To ensure a smooth shopping experience, here is our detailed shipping policy:

1. Shipping Methods

We only offer international express shipping to ensure your order is delivered quickly and safely. Our shipping methods include:

International Express: We partner with multiple international logistics companies, such as DHL, FedEx, and UPS, to provide you with the best delivery experience. Based on your destination and the nature of the products, we will select the most suitable logistics partner to ensure efficient and reliable delivery.

2. Shipping Time

Processing Time:
All orders will be processed within 1-3 business days after you place your order. This processing time includes order confirmation, packing, and preparation for shipment.
If your order includes customized products, the processing time may be extended. Customized products require additional time for production and quality inspection. In such cases, we will inform you of the estimated processing time when you place the order. Please pay attention to specific notes when placing your order.
Peak Period Note:
During peak periods (such as holidays, promotional events, or new product launches), order processing times may be delayed. We will strive to process all orders as quickly as possible, but we appreciate your understanding and patience. To avoid potential delays, we recommend placing your order in advance if possible.

3. Delivery Time

Estimated Delivery Time:
Once your order is processed and shipped, it is expected to arrive within 7-12 business days. Actual delivery times may vary based on destination, logistics transit conditions, and customs clearance speed. For example, destinations in major cities with well-developed logistics infrastructure may receive the package faster, while remote areas may take longer.
Holidays and Delays:
In some cases, such as severe weather, public holidays, or international shipping delays, your order may arrive later than expected. We recommend considering these potential factors when placing your order. If there are any significant delays due to uncontrollable factors, we will keep you informed of the situation and provide updates on the estimated delivery time.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

Tracking Number: You can use this number to track your order status in real-time on our logistics partner’s website. Enter the tracking number in the designated field on the logistics company’s tracking page to view the latest location and movement of your package.
Tracking Link: Click the link to access the shipping company’s site for detailed transit information. The tracking link will direct you to the specific page where you can see the entire shipping journey of your order, including departure, transit, and arrival details.
Please note that tracking information is typically updated within 24 hours after shipment, so you may need to wait a bit to see the latest status. If you have not received the tracking information within the expected time or if there are any issues with tracking, please contact our customer support team.

5. Prohibited Countries List

Due to legal and policy restrictions, we are unable to ship to the following countries:
Iran
Sudan
Syria
North Korea
Cuba
Crimea Region
Please ensure that your shipping address is not in the above prohibited countries. If you select an address in these countries, the system will automatically refuse to process your order. We reserve the right to cancel orders due to non-compliance with shipping policies. If you are unsure whether your destination country is eligible for shipping, please contact our customer support team for clarification.

6. Freight Calculation

The shipping cost for your order is calculated based on the weight, volume, and destination of the products. We offer a flat rate for most standard orders within a certain weight range. For example:

6.99$

7. Customs Duties and Taxes

When your order is shipped internationally, it may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. Customs regulations vary by country, and the amount of duties and taxes will depend on the nature and value of the products in your order. We recommend that you check with your local customs office to understand the potential charges before placing an order. We are not responsible for any customs-related issues or delays caused by customs inspections or the payment of duties and taxes.

8. Special Situations and Handling

Address Change: If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that if the order has already been processed and shipped, it may not be possible to change the address. In such cases, you may need to contact the logistics company directly to see if they can redirect the package, and additional fees may apply.

1. Return and Refund Due to Shipping Issues: If your order is damaged during shipping, lost, or delivered to the wrong address due to our error, we will provide a full refund or a replacement product. Please contact our customer support team within [X] days of receiving the package and provide detailed information and evidence (such as photos of the damaged package) to initiate the return or refund process. If the issue is caused by the logistics company, we will work with them to resolve the problem and ensure that you receive appropriate compensation.
2. Failed Delivery Attempts: If the logistics company attempts to deliver your package but is unable to do so (for example, due to an incorrect address or the recipient not being available), they may leave a notice or attempt to redeliver at a later time. If the package is returned to us after multiple failed delivery attempts, we will contact you to arrange for a new delivery or provide a refund. Please note that additional shipping fees may be charged if you request a new delivery.

9. Customer Support

If you have any questions regarding our shipping policy or need further information, please feel free to contact our customer support team. You can reach us via:
Email: zhangmml108@gmail.com
We are committed to responding to your inquiries within 24 hours and providing you with the support and information you need. Our customer support team is available to assist you with any issues related to shipping, including tracking problems, address changes, and questions about customs duties and taxes.

Thank you for your understanding and support! We look forward to providing you with quality products and services for an enjoyable shopping experience!